Clearly defined positioning which permits the business to offer a differentiated product, focused on the necessities of the target market segment to improve the satisfaction score among guests, increasing rates and therefore improving the profitability of the establishment
Development of new hotel concepts
Repositioning and improvement of results
Benchmark & competitive set analysis
Business Plans
Technology for guest experience
Review, initial diagnosis, and improvement plan for the commercial strategy. Analysis of the concept, the competitive set, the positioning in terms of rates, and distribution strategies for the hotel asset.
Multichannel strategy
Rates comparison
Contact and selection of tour operators
Revenue Management
Upselling & Cross-Selling
Direct sales channel
Data analysis and interpretation of the results obtained of the current situation on different scopes: statistical information of the destination, airline capacity studies, and segmentation of the market
Big Data for Market Research
Airline Capacity
Market Segments Purchasing Power
Strategic analysis of operations in different departments of the establishment. Coaching and training services, development of operational manuals, definition of standards of service…
Coaching for executives
Operational manuals
Establishment of service standards
Face-to-face & online training
Improvement of online reputation