{"id":3882,"date":"2019-10-22T13:06:50","date_gmt":"2019-10-22T12:06:50","guid":{"rendered":"https:\/\/www.thehotelfactory.com\/en\/?p=3882"},"modified":"2022-03-04T12:56:31","modified_gmt":"2022-03-04T12:56:31","slug":"quality-control-methods-in-hotels-sops-audits","status":"publish","type":"post","link":"https:\/\/thehotelfactory.com\/en\/quality-control-methods-in-hotels-sops-audits\/","title":{"rendered":"Quality control methods in hotels: SOPs audits"},"content":{"rendered":"\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Any company must follow a system to control the quality and hotels or hotels companies are not less. These control quality through operating manuals, also known as SOP (Standard Operating Procedures). In this post we will talk about a system that allows us to determine whether the SOPs have been implemented correctly in the hotels and, therefore, whether they accomplish the quality that the hotel or company determines. This system is <\/span><b>audits<\/b><span style=\"font-weight: 400;\"> and grosso mode, <\/span><b>they aim to evaluate if the service is uniform<\/b><span style=\"font-weight: 400;\"> and\/or if the SOPs are correct.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">During last summer, <\/span><i><span style=\"font-weight: 400;\">the hotel factory<\/span><\/i><span style=\"font-weight: 400;\"> entered to the world of audits performing several of them in different hotels. Here are a few points to consider for an audit.<\/span><\/p>\n<ul>\n<li><b><i>Checklist<\/i><\/b><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">First, you have to do some previous work identifying the points to be reviewed during the process.<\/span><i><span style=\"font-weight: 400;\"> The hotel factory<\/span><\/i><span style=\"font-weight: 400;\"> created a <\/span><b>checklist<\/b><span style=\"font-weight: 400;\"> for each process and department with the aim of measuring the degree of implementation and compliance of SOPs.<\/span><\/p>\n<ul>\n<li><b><i>Audits in situ<\/i><\/b><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Then, <\/span><b>audits in situ at the hotel <\/b><span style=\"font-weight: 400;\">were made to see at first hand how the employees work.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">During the realization of them, one of the main points to consider when auditing is <\/span><b>to get the trust of the employees<\/b><span style=\"font-weight: 400;\">, since it is very important that they play their role without feeling pressured. As discussed above, what is evaluated is whether PCOS are followed, whether they adapt to the reality of the hotel and whether there is uniform service.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Another important aspect is to obtain the highest <\/span><b>quality, representativeness and objectivity<\/b><span style=\"font-weight: 400;\"> in the results. To do this, several samples of the interactions of various employees with the guests must be collected, always in a place that allows to see and hear clearly the conversation between employee and guest without the latter being able to feel uncomfortable during the process.<\/span><\/p>\n<ul>\n<li><b>Results<\/b><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">After the audits in situ, qualitative and quantitative results can be collected. <\/span><b>Qualitative results<\/b><span style=\"font-weight: 400;\"> are all feedback from employees on possible changes or improvements and all those negative and positive aspects that have been observed during the audits. <\/span><b>Quantitative results<\/b><span style=\"font-weight: 400;\"> are the results obtained through the checklist, hotels get a score by process, department and by hotel. This quantitative result allows a comparative report between different hotels.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is recommended to perform at least <\/span><b>2 audits per year,<\/b><span style=\"font-weight: 400;\"> one at the beginning of the season and one at the end of the season to know if the follow-up of SOPs has been improved and determine if any changes should be made to them or any specific training during the low season.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">SOPs audits are an important aspect to consider by companies, as it allows you to determine whether the established process is correct and whether it is followed by employees. At <\/span><i><span style=\"font-weight: 400;\">the hotel factory<\/span><\/i><span style=\"font-weight: 400;\"> we have extensive experience in operational management and consulting, so we can advise our clients on the development of efficient SOPs, and suitable for the different dimensions of their company, and in the realization of audits. If you have any questions or would like to know more about this new segment, please feel free to contact us.<\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p style=\"text-align: justify;\">Any company must follow a system to control the quality and hotels or hotels companies are not less. These control quality through operating manuals, also known as SOP (Standard Operating Procedures). In this post we will talk about a system that allows us to determine whether the SOPs have been implemented correctly in the hotels and,<\/p>\n<p>[&#8230;]<\/p>\n","protected":false},"author":32,"featured_media":6163,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[610,559,560,612,576,577,365],"class_list":["post-3882","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-audit-en","tag-conceptualization-en","tag-consultancy-en","tag-quality-en","tag-sop-en","tag-standard-operating-procedure-en","tag-the-hotel-factory-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality control methods in hotels: SOPs audits | The Hotel Factory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thehotelfactory.com\/en\/quality-control-methods-in-hotels-sops-audits\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality control methods in hotels: SOPs audits | The Hotel Factory\" \/>\n<meta property=\"og:description\" content=\"Any company must follow a system to control the quality and hotels or hotels companies are not less. 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