{"id":3647,"date":"2018-12-24T09:22:01","date_gmt":"2018-12-24T08:22:01","guid":{"rendered":"https:\/\/www.thehotelfactory.com\/en\/?p=3647"},"modified":"2022-03-04T13:24:03","modified_gmt":"2022-03-04T13:24:03","slug":"a-new-sop-approach","status":"publish","type":"post","link":"https:\/\/thehotelfactory.com\/en\/a-new-sop-approach\/","title":{"rendered":"A new SOP approach"},"content":{"rendered":"\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The Standard Operating Procedure, or SOP, are a set of procedures described step by step to carry out each and every one of the actions in the performance of a job.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Every day more teams are composed of <\/span><i><span style=\"font-weight: 400;\">millennials<\/span><\/i><span style=\"font-weight: 400;\"> for whom these documents (developed for previous generations) have no interest, neither for reading, nor for learning the content. <\/span><i><span style=\"font-weight: 400;\">Millennials<\/span><\/i><span style=\"font-weight: 400;\"> are characterized by reading diagonally and by focusing their attention on the most visual contents.<\/span><span style=\"font-weight: 400;\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"\" style=\"float: right; margin-left: 10px;\" src=\"https:\/\/www.thehotelfactory.com\/wp-content\/uploads\/2018\/12\/SOPS.jpg\" alt=\"\" width=\"420\" height=\"279\" \/><br \/>\n<\/span><span style=\"font-weight: 400;\">Therefore, these SOPs have become obsolete, are not effective and do not fulfill what should be their main function: to ensure a level of quality through the standardization of work procedures.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">At <\/span><i><span style=\"font-weight: 400;\">the hotel factory<\/span><\/i><span style=\"font-weight: 400;\"> we are working on projects to develop SOPs adapted to the new way of learning of the 21st century. For those projects we have identified several characteristics to take into account for an effective drafting and application of SOPs for the current public:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><b>Feedback:<\/b><span style=\"font-weight: 400;\"> the SOPs are documents that will be used in all the operational aspects of the departments, it is vital for <\/span><i><span style=\"font-weight: 400;\">millennials<\/span><\/i><span style=\"font-weight: 400;\"> to provide their own feedback during the creation process.<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><b>Style:<\/b><span style=\"font-weight: 400;\"> the style should be consistent and follow a direct line throughout all the SOPs.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Concise<\/span><span style=\"font-weight: 400;\">: be clear and concentrate the essential information in each step.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mandate<\/span><span style=\"font-weight: 400;\">: use of the verb at the beginning of each step for each task.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">At first glance<\/span><span style=\"font-weight: 400;\">: avoid paragraphs and move in favor of the listed steps.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><b>Format:<\/b><span style=\"font-weight: 400;\"> it is one of the most important elements to work in the development of SOPs. They should be offered in a friendly, visual, clean and simple distribution so that the employee has an enjoyable reading and the message is transmitted correctly. Some support elements should be used as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Photos<\/span><span style=\"font-weight: 400;\">: with real people that support the description of the procedures and the addressee can be identified with.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Icons<\/span><span style=\"font-weight: 400;\">: simple and clean, to help the understanding of each procedure.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Colors<\/span><span style=\"font-weight: 400;\">: can respond to a specific brand strategy to reinforce the learning of the procedures.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><b>Support<\/b><span style=\"font-weight: 400;\">: <\/span><i><span style=\"font-weight: 400;\">millennials<\/span><\/i><span style=\"font-weight: 400;\"> are the first digital native generation, so digital media are part of their essence. Therefore, SOPs must be available and accessible at all times through a digital platform. But before opting for one option or another, we must take into account the daily work of each position in order to offer the most suitable option for each one.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Application<\/span><span style=\"font-weight: 400;\">: the app is a complex development that can be quite expensive and long. They are an excellent tool in terms of usability. It is the best option if you want to have a project of great impact in which you want to develop, with the SOPs, a service culture and a very powerful brand identity.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" style=\"float: right; margin-left: 10px;\" src=\"https:\/\/www.thehotelfactory.com\/wp-content\/uploads\/2018\/12\/sops-app.jpg\" alt=\"\" width=\"450\" height=\"300\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Although, it should be remembered that applications must be downloaded to the devices occupying a certain storage space and with constant updates for its good performance.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Web<\/span><span style=\"font-weight: 400;\">: it is one of the most versatile resources, the web does not require any download and can be consulted from any digital support with internet access. The recommendation is to develop a progressive web so that it can has an app appearance on the devices to make its usability much easier for users and with a personal login. In this way, the brand image and SOPs can be reinforced with additional material related to the service culture of each company.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">However, as a point against, there is a certain concern regarding cybersecurity and the extraction of sensitive information.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">PDF<\/span><span style=\"font-weight: 400;\">: it is a document format that can be interactive and allow an easy and intuitive navigation within it. Respects the security requirements required for certain sensitive information, may have a password necessary for reading and, unless it is published on a website, can not be accessed through a hack or cyber attack.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">On the other hand, the PDF supposes that the document must be downloaded in each device, this implies either a heavyweight document with all the SOPs, or a document for each SOP. In addition, these PDFs must be stored in a secure place to which there is constant access by employees, which implies the search for an efficient and safe document manager.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\">\n<p style=\"text-align: justify;\"><b>Video<\/b><span style=\"font-weight: 400;\">: <\/span><i><span style=\"font-weight: 400;\">Millennials<\/span><\/i><span style=\"font-weight: 400;\"> are the generation that consumes more video products ever. This is the generation that has grown with YouTube and the evolution of video consumption is palpable especially in the trend towards the format of social networks like Instagram. Therefore, in order to effectively reach the SOPs to the employees, a video support must be included in which the described procedures with real people with which they can identify themselves are developed.<\/span><\/p>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">However, only with the development in accordance with the described characteristics can there not be a change or a correct assimilation of the procedures by the addressees. For a correct learning of the standardized procedures it is necessary to plan a training and implementation of the SOP for all the involved actors, both for the associates as for the middle managers and department managers.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The training should be enjoyable and invite the easy understanding of each procedure and emphasize the real importance of each procedure through examples and real and daily situations that can occur in each job.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">So it is recommended to make a video or any other type of audiovisual material encouraging <\/span><i><span style=\"font-weight: 400;\">millennials<\/span><\/i><span style=\"font-weight: 400;\"> to experience and learn the procedures, situations and, finally, seeing a final result; feeling not only part of the SOP, but also of the brand.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Currently, most hotel companies have some inefficient SOPs for the current public and do not really fulfill their original purpose. The tourism sector is a changing world in which it is necessary to continually adapt to the needs of customers and the teams. At <\/span><i><span style=\"font-weight: 400;\">the hotel factory<\/span><\/i><span style=\"font-weight: 400;\"> we have extensive experience in operational management and consulting, so we can advise our clients in the development of efficient and appropriate SOPs for the different dimensions of their company. If you have any questions or want to know more about this new segment, do not hesitate to contact us.<\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p style=\"text-align: justify;\">The Standard Operating Procedure, or SOP, are a set of procedures described step by step to carry out each and every one of the actions in the performance of a job.<br \/>\nEvery day more teams are composed of <i>millennials<\/i> for whom these documents (developed for previous generations) have no interest,<\/p>\n<p>[&#8230;]<\/p>\n","protected":false},"author":34,"featured_media":6233,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[360,615,563,576,577,596],"class_list":["post-3647","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-hotel-en","tag-millennials-en","tag-new-trends-en","tag-sop-en","tag-standard-operating-procedure-en","tag-technology-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A new SOP approach | The Hotel Factory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thehotelfactory.com\/en\/a-new-sop-approach\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A new SOP approach | The Hotel Factory\" \/>\n<meta property=\"og:description\" content=\"The Standard Operating Procedure, or SOP, are a set of procedures described step by step to carry out each and every one of the actions in the performance of a job. 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